Why is the Cartridge being ejected?

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• How do I get the Cartridge out of the Analyzer?

  After the test is complete, the Cartridge will automatically be ejected from the Analyzer.  Do not attempt to place your fingers into the Cartridge slot of the Analyzer in order to manually eject the Cartridge. 

• What if the Cartridge package won't scan?

  If the Cartridge package won't scan you can manually input the Cartridge serial, reference, and lot numbers into the Handheld.

• What should I do if the Cartridge packaging is damaged or contaminated?

  If the Cartridge packaging is damaged or contaminated then do not use the Cartridge. Use a new Cartridge. 

• What if the Cartridge gets stuck in the Analyzer?

  Power cycling (turning the Analyzer off, waiting 5-10s, then turning it on again) will eject the Cartridge once the Analyzer reboots. Upon turning the Analyzer on again, it will take about 30-60s for the Analyzer to boot and the Cartridge to eject. 

• How do you deliver specimen into the Cartridge?

  After collecting the patient specimen, roll the swab against the side of the collection tube for 10 seconds while pressing the head against the bottom and side of the tube. Use the specimen transfer device to collect specimen and then deliver it to ...