What if the Cartridge package won't scan?

What if the Cartridge package won't scan?

  1. If the Cartridge package won't scan you can manually input the Cartridge serial, reference, and lot numbers into the Handheld.

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    • How do I scan (ID/package)?

      Using the camera of the Handheld, position the camera over the barcode.  If the barcode is glossy, the Handheld may need to be held at an angle to successfully scan. 

    • What if the patient ID won't scan?

      If the patient ID won't scan, you can manually input it into the Handheld. 

    • What if my user ID won't scan?

      If your user ID won't scan, you can manually input it into the Handheld. 

    • Why is the Cartridge being ejected?

      Reasons the Cartridge is being ejected include: If the wrong Cartridge for the test is used (wrong serial number or test type) Cartridge box is expired Cartridge was previously used

    • How do I get the Cartridge out of the Analyzer?

      After the test is complete, the Cartridge will automatically be ejected from the Analyzer.  Do not attempt to place your fingers into the Cartridge slot of the Analyzer in order to manually eject the Cartridge.