What if the patient ID won't scan?

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• Where do I get the patient ID?

  The patient ID will be consistent with their hospital identification. 

• What if my user ID won't scan?

  If your user ID won't scan, you can manually input it into the Handheld. 

• How do I scan (ID/package)?

  Using the camera of the Handheld, position the camera over the barcode.  If the barcode is glossy, the Handheld may need to be held at an angle to successfully scan. 

• Where are patient test results dispayed?

  Patient results are displayed on the Handheld after the test is completed. You can find patient results on the "Results" screen on the home screen of the Handheld. Patient test results are also available in the NanoDx™ Customer Portal. 

• What if the Cartridge package won't scan?

  If the Cartridge package won't scan you can manually input the Cartridge serial, reference, and lot numbers into the Handheld.